Legal & Store Information

This page provides a summary of our key policies, including payment, shipping, and return information for international customers.

 

Business Information

The Magnolia Company Inc.
Harajuku SD Building 4F
3-54-15 Jingumae, Shibuya-ku, Tokyo 151-0051, Japan
Email : support@unfamiliar-j.com
Phone : ＋81-3-5771-7785
Business Hours : 10:00–19:00 (JST), weekdays only

 

Pricing & Currency

All prices are listed and processed in Japanese Yen (JPY). For international customers, your payment provider may convert your local currency into JPY at the applicable exchange rate. Any currency conversion fees or additional charges are the responsibility of the customer.

 

Payment Methods

Credit Cards (Visa / Mastercard / American Express/ JCB)
PayPal / Google Pay / Shop Pay / Apple Pay (Safari / Apple devices only)

 

Shipping

Orders are shipped from Japan.

• In-stock items: shipped within 5 business days after payment confirmation
• Made-to-measure items: approximately two months after measurement confirmation

Shipping fees, insurance, and any applicable customs duties or import taxes are the responsibility of the customer.

 

Returns & Refunds (Summary)

We accept returns only for unused items in original condition, with tags attached, within 8 days of delivery.
For international returns, customers are responsible for :

• Return shipping costs
• Customs duties and import taxes
• Fees related to payment processing

A return and refund processing fee of 5% of the product price will be deducted from the refund amount.
For full details, please refer to our Return Policy.

 

Important Notice

Our products are made from repurposed vintage kimono fabrics.
Minor imperfections or marks that cannot be fully removed may remain and are considered part of the material's character, not defects.